Login to ICT Service Desk Management

1. Accessing the portal
For Windows user, double click the ICT Service Desk Management System shortcut at your desktop or 
launch your internet browser (Eg: Edge, Chrome, Firefox).
For Mac user, launch your Safari.
Type in the following URL: https://servicedesk.taylors.edu.my

2. Entering user credentials

Enter your username and password (Same with your windows login username and password).
Then click Log In.


This will be your main page for the ICT Service Desk Management System.


Create Ticket: to raise a new ticket.
My Tickets: To view your history of raised tickets.
Ticket Search: To search your tickets.
FAQ Explorer: View any of the provided FAQ or Knowledgebase.
FAQ Search: Search for the FAQ or Knowledgebase.

Logout from ICT Service Desk Management
1. To logout from the system, click top right corner (Your name initails), then click Logout.



Create a New Ticket to Request for ICT Services

1. Click on Create Ticket.




2. Follow the step indicated at the screenshot below.



3. A ticket number will be generated upon submission, and you will be receiving an email
notification.



For further assistance you may approach ICT Service Desk during the following hours:

Location:	Block A, Level 2
Opening Hours:	Monday-Friday: 8.00am to 6.00pm Saturday & Sunday, 9.00am – 3.00pm Closed on Public Holidays

                                          

Campus	ICT Office	Email	Telephone
Taylor’s University ICT Service Desk	ICT Service Desk Lakeside Campus, Block D Level 7	TLSC.ICTServiceDesk@taylors.edu.my	03 5629 5000, Ext 8000